CANCELLATIONS,
RETURNS & REFUNDS.
Every Nexora PC is built to order. Please review these terms before purchasing a Core, Pro, Elite, Apex, or Custom system.
Who this policy applies to
This policy applies to all Nexora computers, including Core, Pro, Elite, Apex, and systems ordered through the Custom configurator. It applies whether you select a standard configuration or customize your build.
Cancellations within 72 hours
Ordinary cancellation requests must be received by Nexora within 72 hours of placing your order. To request cancellation, email support@nexoracomputers.com with your order number and the email address used at checkout.
A cancellation fee of 3% of the total order cost plus $15 is deducted from the refund for an ordinary cancellation accepted within this window.
Example: For a $1,000 total order, the fee is $30 + $15 = $45, leaving a $955 refund.
Requests after 72 hours, before shipment
After the 72-hour cancellation window, ordinary cancellation and a full refund are not guaranteed. If your PC has not shipped, you may contact Nexora to request a review for a possible partial refund.
Nexora may attempt to return components purchased for your build. Any partial refund depends on which components can actually be returned and the amount recovered. Components that cannot be returned will not be refunded under this discretionary arrangement.
We will confirm whether a partial refund is possible and explain the amount by email. Submitting a request does not guarantee a refund.
After your PC ships
Nexora does not accept change-of-mind returns or refunds for built-to-order computers after shipment.
This does not remove any applicable warranty coverage or rights concerning defective goods, non-delivery, or other remedies required by law. If your PC arrives damaged or has a technical problem, contact Nexora so we can review the issue.
Shipping delays & required refunds
If Nexora cannot ship within the promised timeframe, we will offer you the choice to consent to the delay or cancel for a prompt full refund of the unshipped order. The ordinary 72-hour limit, cancellation fee, and discretionary partial-refund restrictions do not apply to that required delay-related refund.
Read our Shipping Policy for the build and processing timeframe. Nothing in this policy limits refunds or other remedies required by applicable law.
How to contact us
Email support@nexoracomputers.com. Include your order number, the email address used to place the order, and a clear description of your request.
Do not ship a PC or component back without first contacting Nexora for instructions.